There are over 455,000 consumer services in the United States, and these businesses have a combined annual revenue of more than $300 billion in 2015. But, what companies are in the consumer services field?
Certain aspects such as leisure and hospitality, retail and wholesale, education, health, and social are all parts of the consumer service field.
The consumer services field is incredibly varied and vast. It is made up of businesses in media, retail, food distribution, healthcare, hospitality, and finance. Some of the best-known businesses are in the consumer services field, as these companies interact with their customers regularly.
Table of Contents
Which Industries Are in The Consumer Services Field?
- Travel and tourism
- Consumer goods
- Banking and Finance
- Media and entertainment
- Cable and Direct
- eCommerce stores
- Lodging and Resorts
- Broadcast Satellite Providers
- Retails stores
- Personal Care
- Airlines
- Technology Products and Services
- Education
- Rental
- Restaurant
All these industries have multiple consumer service field positions.
So, let’s take a look at what companies are in the consumer services field:
What Companies Are in The Consumer Services Field?
If you are interested in the consumer services field, then you need to find out which companies are your potential employers. Here are some of the best consumer service brands:
1. Amazon:
Number of Employees: 1,608,000 employees
Headquarters: Seattle, Washington
The multinational corporation diversifying into AI, cloud computing, and eCommerce, Amazon’s business model caters to millions of customers worldwide. So, there are always customer support job requirements.
The Amazon customer services departments provide a large plethora of services that are beneficial to consumers. Options such as the 30-day free trial option for Prime membership, allow members to watch TV shows and movies from the brand’s collection with no added charges. Additionally, Fresh grocery delivery options are available for Amazon consumers.
2. Costco Wholesale:
Number of Employees: 288,000 employees
Headquarters: Issaquah, Washington
Costco is a global retail brand that offers multiple services such as photo printing, prescription drugs, and optometry services. The brand offers bulk buying options at low prices in exchange for membership fees. There are over 800 warehouses across Canada, Spain, Korea, the USA, and other nations. Because they provide customer service across the globe, there is a high demand for customer service employees.
3. Airbnb:
Number of Employees: 6132 employees
Headquarters: San Francisco, California
Businesses such as Airbnb have revolutionized the consumer service field. The brand allows people to rent rooms to travelers, tourists, and individuals looking for places to stay. The business has faced multiple legal issues with hotel chains to now enter a billion-dollar enterprise. Airbnb has millions of users worldwide and because of this, there are multiple positions in the customer service field from social media managers to hosting services.
4. Apple Inc:
Number of Employees: 154,000 employees
Headquarters: California
If you are wondering – What Companies Are in The Consumer Services Field? Then Apple Inc should come to mind. This consumer service pioneering brand has multiple products and services such as phones, computers, tablets, headphones, and other gadgets.
One of the biggest advantages to working for Apple, Inc, is that service and support departments can connect from home.
5. HelloFresh:
Number of Employees: 5000 employees
Headquarters: Germany
HelloFresh helps deliver meal kits to customers across multiple countries such as Denmark, Australia, Western Europe, Canada, the USA, New Zealand, and Sweden. The brand’s mission is to offer customers fresh ingredients, meal plans, and recipes to cook simple yet wholesome meals for themselves and their loved ones.
HellpFresh employees are stationed across the world in different sectors such as supply chain management, communications, production, engineering, and customer support.
6. Pfizer:
Number of Employees: 10,000 employees
Headquarters: New York
This pharmaceutical brand connects with healthcare providers and governmental agencies to provide access to healthcare across the world. But when asking the question ‘What Companies Are in The Consumer Services Field?’ Pfizer employs specialists to help develop, deliver, and support healthcare options for customers.
Employees can work remotely in specific positions such as customer services fields.
7. Herc Rentals:
Number of Employees: 5,000 employees
Headquarters: Florida
Herc Rentals is a brand with over 265 branches across multiple countries that offer safe, and efficient equipment. Customers can rent construction machinery such as trucks, power generators, concrete mixers, trailers, masonry tools, and other equipment as well. Herc Rentals is perfect for people who want to work in IT, sales, management, marketing, and repair services.
8. Thumbtack:
Number of Employees: 1,000 employees
Headquarters: California
Another brand in our list of ‘What Companies Are in The Consumer Services Field?’ is Thumbtack. Homeowners can now easily find specialists for minor repairs to complete remodeling options using Thumbtack. The brand offers instructions for users to maintain their homes themselves as well. The business has multiple jobs available in account management, and customer support, to help both customers and professionals connect.
9. Air Canada:
Number of Employees: 10,000 employees
Headquarters: Canada
Trans-Canada Airlines was founded in 1937. But in 1965, PM Jean Chretien submitted a bill to change the firm’s moniker to Air Canada from Trans-Canada Air Lines. It is considered to be Canada’s most significant airline in terms of the number of passengers served and fleet size. Headquartered in Montreal with various hubs in Toronto, Calgary, and Vancouver, there are multiple job options for customer service field jobs.
10. Talkdesk:
Number of Employees: 5,000 employees
Headquarters: California
Next on our list of ‘What Companies Are in The Consumer Services Field’ – is Talkdesk, a cloud connecting center that helps businesses enhance their customer support services. In 2011, Talkdesk helped more than 1800 firms improve their customer service ratings and improve their productivity with excellent call interactions and app integration options.
The Talkdesk workforce is a culture-based, fast-paced, and innovative environment. It offers a variety of jobs for those in the IT sector in multiple locations across the globe.
Conclusion
There are multiple brands and companies to work for in the customer service department. The consumer services field market is flourishing in time to come as more and more people are becoming dependent on online sales and deliveries that may require support. If you are planning to join this industry, we hope that our list helps answer your question of ‘ What Companies Are in The Consumer Services Field?’
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